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Service News

Updated 108 days ago

UK Live Server Maintenance - Starting 21-Oct-2024

07:48 on 07th Oct

We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

Server Maintenance - Monday 13th November

13:22 on 13th Nov

We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

An Update on our Email for Life Security and Older Email Clients

14:21 on 16th Sep

We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.

In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.

As a guide, the following email client versions and later should be considered the minimum requirements:

Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5

For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.

If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.

Thank you.