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    Service News



    Updated 108 days ago

    UK Live Server Maintenance - Starting 21-Oct-2024

    07:48 on 07th Oct

    We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
    Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

    Server Maintenance - Monday 13th November

    13:22 on 13th Nov

    We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
    Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

    An Update on our Email for Life Security and Older Email Clients

    14:21 on 16th Sep

    We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.
     
    In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
     
    As a guide, the following email client versions and later should be considered the minimum requirements:
     
    Outlook 2003 on Windows 8.1
    Outlook 2016 on OSX 10.11
    MacMail on OSX 10.12
    Mail on iOS 11
    Mail on Android 5
     
    For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
     
    If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.
     
    Thank you.

    How can we help you?

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    I don't think I am receiving any emails.

    If an email that you are expecting has not arrived in your inbox, there are several steps you can follow in order to determine the cause:

    • Check the junk & trash folders: Sometimes emails may be flagged as spam by mistake. If you have not received an email to your inbox, you can check the junk and trash folders of your account. If the email is in one of these folders, you may wish to add the address to your Whitelist. You can find out more about whitelisting an email in our help guide here.
    • Check if your account is set to auto-forward: If your Account is has been set up with a forwarding address, any emails you receive may be automatically sent on to another address and not kept within your inbox. For a guide on forwarding and how to find these settings, please see our help guide here.
    • Confirm that the sender has used the correct address: Please double check that the sender of the email has used your correct email address to send to. The address sent to must match your email address, or it will not reach your account. You may also wish to confirm if the sender received a bounce message or not.
    If you can't find an email that you were expecting to be delivered to your inbox, please contact our helpdesk at help@aluminati.net with as much detail as possible about the email.

    Please include details of your Email Address, the sending email address, and the Date/Time the email was sent. We will be able to check our server logs for details of what happened to the email. 
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