Service News
Updated 108 days ago
UK Live Server Maintenance - Starting 21-Oct-2024
07:48 on 07th Oct
We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.
Server Maintenance - Monday 13th November
13:22 on 13th Nov
We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
An Update on our Email for Life Security and Older Email Clients
14:21 on 16th Sep
We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.
In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
As a guide, the following email client versions and later should be considered the minimum requirements:
Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.
How can we help you?Emails people send to me are bouncing back to them!If your contacts inform you that they receive a bounced/undeliverable message notice when they email your email address, the first step is to check that your account is not over quota. You can view your current quota usage by going to your Inbox and viewing it in the bottom left. For more details of your quota, you can read our help article here. If your Account is over quota, Emails that are sent to you will be bounced back to the sender. You will need to delete or archive some of your Emails before you can receive any more. You can also upgrade your Account to have more quota space. If your Account is under your quota, and your contacts are still receiving bounced messages, you will be able to determine the cause of this from the bounce message itself. It will have details of the cause of the bounce. You may wish to ask your contact to forward the bounced message to you. If you are not sure how to interpret the bounce message, or need further assistance with why messages to your account are being bounced, please contact our helpdesk at help@aluminati.net. |
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