Service News



Updated 108 days ago

UK Live Server Maintenance - Starting 21-Oct-2024

07:48 on 07th Oct

We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

Server Maintenance - Monday 13th November

13:22 on 13th Nov

We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

An Update on our Email for Life Security and Older Email Clients

14:21 on 16th Sep

We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.
 
In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
 
As a guide, the following email client versions and later should be considered the minimum requirements:
 
Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
 
For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
 
If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.
 
Thank you.

How can we help you?

Back to Help Topics

How do I set up/manage my aliases?

Aliases allow you to set up an additional email address on your account. To read more about Aliases, please see our help guide here.

You can set up and manage your Aliases by logging in to your Account and going to the My Account dashboard. If you are logged in to your webmail inbox, you can access My Account by clicking on the button in the top right of the page.

On the My Account page, you will be able to click on Email Accounts on the left. This will show you all the email accounts you currently own. Each of your email accounts will have a Manage Aliases button. It will also list how many Aliases you can have on your email account.

Clicking on Manage Aliases will take you to the page in order to set up or edit your Aliases.

If you are already using all of your Aliases and would like more, you can click on Purchase. This will take you to the Payment Portal, and you can select a Package or Bolt-On if you would like more Aliases.

  • To add an Alias: Use the Create New Alias box to set up a new Alias. You can choose what address the Alias has, and can select which domain you wish to use from the dropdown. You can then click Save All Changes to save your new Alias.
  • To edit an Alias: If you have an Alias already set up, it will appear in the Editable Aliases section. If you wish to change the Alias address, simply change it in the text box. You can also choose a different domain if these are available, by selecting this from the dropdown box. You can then click Save All Changesto save the changes you have made.

    You can update an Alias as much as you want, but when you update it, it will delete the old one. If an email is then sent to the old Alias, it will be bounced back to the sender. The new Alias you have set up will be active immediately, and emails can be sent to it as soon as you have saved it.
  • To delete an Alias: If you wish to remove an Alias completely, you can select the Delete? Tickbox in the Editable Aliases section. Once you have ticked this box, you can click Save All Changes to remove the Alias from your email account.

    If an email is then sent to the deleted Alias, it will be bounced back to the sender.

 

If you would like to set up your email account to send emails from your alias, you can set it up as a Multiple Identity. You can read more about Multiple Identities in our help guide here.

 

If you have any questions about setting up or editing your Aliases, please contact our helpdesk at help@aluminati.net