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    Service News



    Updated 108 days ago

    UK Live Server Maintenance - Starting 21-Oct-2024

    07:48 on 07th Oct

    We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
    Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

    Server Maintenance - Monday 13th November

    13:22 on 13th Nov

    We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
    Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

    An Update on our Email for Life Security and Older Email Clients

    14:21 on 16th Sep

    We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.
     
    In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
     
    As a guide, the following email client versions and later should be considered the minimum requirements:
     
    Outlook 2003 on Windows 8.1
    Outlook 2016 on OSX 10.11
    MacMail on OSX 10.12
    Mail on iOS 11
    Mail on Android 5
     
    For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
     
    If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.
     
    Thank you.

    How can we help you?

    Back to Help Topics

    How do I set up an Out of Office automated response?

    If needed, you can set up an Out of Office autoreply for your account. This is useful for alerting anyone emailing you that you are currently not able to access your Emails. See below for how to set this up in Webmail

    Webmail

    To set up an Out of Office autoreply using Webmail, simply log in to your webmail account and Follow the steps below:

    • Go to Settings found in the top right hand of the screen.
    • Go to the Out of Office section.

     

    • Here you can add a Subject and Body text of the auto response you would like (just like a normal email). The Subject will be the subject for the Email, and the Body will be the main email message.
    • In the Start Time and End Time boxes, you can set the dates and times you want the Autoreply to be active between. Clicking on these boxes will bring up a small calendar/time list for you to select from.

     

    • The Send auto-reply when email is sent to... allows you to specify which alias on your account you want the auto reply to work for. For more about Aliases, you can read our help guide here.
    • Status allows you to turn the autoreply on and off.
    • When you have finished creating or editing your auto response, click the Save button at the bottom.

     

    If you have any further issues setting up a automated response, please contact our helpdesk at help@aluminati.net
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