Service News
Updated 108 days ago
UK Live Server Maintenance - Starting 21-Oct-2024
07:48 on 07th Oct
We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.
Server Maintenance - Monday 13th November
13:22 on 13th Nov
We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
An Update on our Email for Life Security and Older Email Clients
14:21 on 16th Sep
We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.
In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
As a guide, the following email client versions and later should be considered the minimum requirements:
Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.
How can we help you?How do I Block or mark an email address as safe?What are the Block/Safe lists?
If you add a contact or domain to your Block list, then email from them will not be delivered to you (unless they are also in your Safe list). Entries in your Safe list will always be delivered to your account, even if they are from a blocked server (though they are still scanned for viruses). There are a couple of ways of adding contacts to your Block or Safe list. 1) After opening an email from them, you can find these options at the top of the Email. Webmail
2) You can also access your Safe list and Block list from the My Account section. If you click on Spam Settings, you can manually add email addresses or domains to your Block or Safe list, and remove any addresses if you need to:
PLEASE NOTE: Disabling Spam and/or Virus scanning on your account will disable your Block/Safe list as they rely on these to function. If you find that your Block or Safe lists are not working as expected, please make sure these are enabled. If you have any further issues regarding your Block/Safe list settings, please contact our helpdesk at help@aluminati.net |
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