Service News
Updated 108 days ago
UK Live Server Maintenance - Starting 21-Oct-2024
07:48 on 07th Oct
We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.
Server Maintenance - Monday 13th November
13:22 on 13th Nov
We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
An Update on our Email for Life Security and Older Email Clients
14:21 on 16th Sep
We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.
In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
As a guide, the following email client versions and later should be considered the minimum requirements:
Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.
How can we help you?Why are some of my emails delayed?Where most emails are instant, sometimes there can be a delay between an email being sent and being received. There are several different reasons that can cause this, which you can find detailed below. Greylisting We use a system called Greylisting to reduce the amount of spam emails that you receive. This can delay delivery of a legitimate email if it is the first time you have received one from that sender/IP address. This delay is usually about 15 minutes, but can be longer depending on the sending server settings. You can read more about the Greylisting process in our help guide here. To ensure that emails that you want to receive are delivered to promptly to your Inbox, please add all known and trusted email addresses and domains to your Whitelist. You can find a help guide for adding addresses to your Whitelist here. Antivirus and Spam scanning Some Antivirus and Spam scanning software can delay Emails from being received. If you are finding emails being delayed, please check any Antivirus or Spam scanning software or plugins you have on your device. Mail server delays Emails delays can be caused if a particular mail server has received a large volume of emails. This will cause a queue (similar to rush hour traffic), and email delivery will be slow as the server processes the sending of the emails. This typically doesn’t last long, and email flow will usually go back to normal after the queue has been cleared. You can check for any known issues via our service news at https://twitter.com/aluminatinews
If you have any questions about emails being delayed, please contact our helpdesk at help@aluminati.net |
||
 |
 |
|