Service News
Updated 108 days ago
UK Live Server Maintenance - Starting 21-Oct-2024
07:48 on 07th Oct
We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.
Server Maintenance - Monday 13th November
13:22 on 13th Nov
We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.
An Update on our Email for Life Security and Older Email Clients
14:21 on 16th Sep
We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.
In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
As a guide, the following email client versions and later should be considered the minimum requirements:
Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.
How can we help you?What is Greylisting?Greylisting is a system used to reduce the amount of unwanted Spam emails that you may receive. When an email is received to your inbox from an unknown contact, the email is rejected with a “try again later” message. If the email is a legitimate email, the sending server will then try again, and the email will then be accepted and delivered to your inbox. If the email is spam, it typically will not be sent again as this will take up resources for the source of the spam. There may be a short delay in receiving emails due to Greylisting. This delay is usually about 15 minutes, but can be longer depending on the sending server settings. However, this also means that any Spam that is sent again may have been picked up by anti-spam software and blacklists, so will no longer be accepted. To ensure that emails that you want to receive are delivered to promptly to your Inbox, you can add all known and trusted email addresses and domains to your Whitelist. You can find a help guide for adding addresses to your Whitelist here.
If you have any questions about Greylisting, please contact our helpdesk at help@aluminati.net |
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