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Service News

Updated 108 days ago

UK Live Server Maintenance - Starting 21-Oct-2024

07:48 on 07th Oct

We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

Server Maintenance - Monday 13th November

13:22 on 13th Nov

We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight.
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

An Update on our Email for Life Security and Older Email Clients

14:21 on 16th Sep

We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.

In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.

As a guide, the following email client versions and later should be considered the minimum requirements:

Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5

For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.

If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.

Thank you.

Outlook App Setup Guide

This guide supports both Android and IOS devices.

Adding an email address

1. Find Outlook on your device and open it. If this is the the first time opening this App, you will see the screen below in 1A. However if you already use this App for another address, please follow the steps in 1B.

1A. Press Get Started to proceed.

1B. Go to Menu (the three lines) > Settings (Cog icon) > Add account.

2. Enter your email address and press continue

3. In this step, make sure your do not proceed with entering your password and instead press the Question Mark icon. Select Change account provider from the popup and choose either IMAP or POP3. If you are not sure which one to choose, check out our guide here.

4. You can now proceed to enter your email accounts password. You can also enter your Display name and a Description if you wish. When you have finished, press the tick icon in the top right hand corner.

5. Your account should now be successfully added to your Outlook app. You can either click continue to add another email address or skip to go straight into your inbox.

6. Your emails will start to populate your inbox. It may take some time for them to start appearing.

Enjoy!

If you still unable to add your account to the Outlook app, please contact our support team at help@aluminati.net who will be happy to help you further.

Please be aware that the IT Support Team will only be able to offer limited support in regards to problems with third party software, such as Outlook. Our support team will always try to help the best they can, but in some cases they may need to refer you to the support team of the software in question. If you are unsure if we can help with your query, please contact us anyway and we will be happy to point you in the right direction if needed.