Service News



Updated 108 days ago

UK Live Server Maintenance - Starting 21-Oct-2024

07:48 on 07th Oct

We will be carrying out some maintenance during the week commencing Monday 21st October at 09:00.
Sevices will remain available whilst the maintenance is carried out, but there is a risk of some minor disruption.

Server Maintenance - Monday 13th November

13:22 on 13th Nov

We will be performing some server maintenance between 21:00 and 23:00(GMT) tonight. 
Services will remain available while the maintenance work is carried out, with a low risk of some minor disruption.

An Update on our Email for Life Security and Older Email Clients

14:21 on 16th Sep

We previously announced in May that we were making some changes to our Email for Life security settings and how it may affect those of you who use older email clients to access your messages. To enable users with older clients to have continued service for a period of time, we reverted the changes but noted that we would continue rolling out these required security changes later this year.
 
In the first week of October, we will be fully rolling out these security changes to all Email for Life services. We would urge all our Email for Life customers to update your operating systems and email clients to the latest versions to guarantee future compatibility.
 
As a guide, the following email client versions and later should be considered the minimum requirements:
 
Outlook 2003 on Windows 8.1
Outlook 2016 on OSX 10.11
MacMail on OSX 10.12
Mail on iOS 11
Mail on Android 5
 
For the technical among you, if your email client supports TLS version 1.2 you should see no disruption to your service via an email client.
 
If you require any support on this matter or have any questions, please send a message to our Helpdesk support team via the normal support routes available through your Email for Life service.
 
Thank you.

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Outlook 2007 Setup Guide

Contents

Introduction

This guide is for Outlook 2007 but will also work with 2003 and 2002 versions. For a guide on the latest version of Outlook, please see here.





Adding a new email address

1. Open up Outlook and go to Tools > Account settings.



2. Click on New.

 

3. Make sure you have selected the Microsoft Exchange, POP3, IMAP or HTTP option and then select Next.



4. Do not fill out your details on this page. Instead, check the Manually configure server settings checkbox and then Next.

 
5. Now enter your details on this page:



Make sure to fill in these details with the following:
  • Your Name - This will be your preferred display name
  • Email Address - Your full email address
  • Account Type - IMAP or POP3 depending on what one you would like to set up
  • Incoming mail server - mail.secure.aluminati.net
  • Outgoing mail server (SMTP) - mail.secure.aluminati.net
  • Username - Your full email address
  • Password - Your email address password
Once this is filled out, don't press next yet. Instead, go to More settings... 

6. Go to the Outgoing server tab at the top and make sure My outgoing server requires authentication is checked and the first option, Use same settings as my incoming server is the chosen option.



Now press OK.

7. You can now proceed by pressing the Next button.



8. Your account should now be set up! Go ahead and click Finish.



9. Your emails should now start appearing in Outlook. This may take some time to complete depending on how many emails you have. If nothing is happening, you can manually do this by pressing the Send/Receive button. 



It will then show you the progress of your emails being added to Outlook. It will also attempt to resend emails that you were previously unable to send.







Editing an existing email address

If you already have your account setup on Outlook but you need to update its details, follow the guide below. This can be necessary when you have changed your password or would like to setup an email alias instead.

1. Open Outlook and go to Tools > Account settings.



2. Select the account you wish to edit from the list and select Change...


3. This will bring up your account and server details. Update it to your current details and make sure it matches our server details:
  • Your Name - This will be your preferred display name
  • Email Address - Your full email address
  • Account Type - IMAP or POP3 depending on what one you would like to set up
  • Incoming mail server - mail.secure.aluminati.net
  • Outgoing mail server (SMTP) - mail.secure.aluminati.net
  • Username - Your full email address
  • Password - Your email address password
Once this is filled out, don't press next yet. Instead, go to More settings... 



4. Go to the Outgoing server tab at the top and make sure My outgoing server requires authentication is checked and the first option, Use same settings as my incoming server, is the chosen option.



Now press OK.

5. You can now proceed by pressing the Next button.



6. Your account should now be updated! Go ahead and click Finish.


7. Any new emails should now start loading into Outlook. This may take some time to complete depending on how many new emails you have. If nothing is happening you can manually do this by pressing the Send/Receive button. 



It will then show you the progress of your emails being added to Outlook. It will also attempt to resend emails that you were previously unable to send.



If you are still unable to get your account working, please contact our support team at help@aluminati.net